Privacy Policy

This Privacy Policy explains how Brandcastl (“Brandcastl”, “we”, “us”) collects, uses, and protects your information when you visit brandcastl.com, fill out a form, book a call, or receive emails and text messages from us.

Information we collect

• Information you give us: your name, email, phone number, business name, website, and the answers you provide in our forms (for example your industry, goals, and budget).
• Booking information: the date and time of calls you schedule with us.
• Messages: the content of emails, chats, and text messages you send us.
• Usage information: pages visited, device and browser type, and how you found our site, collected through cookies and similar tools such as Google Analytics and the Meta Pixel.

How we use your information

• To respond to your inquiry, qualify your request, and schedule and run calls with you.
• To send appointment confirmations, reminders, and follow-ups about the services you asked about.
• To deliver services to clients, including onboarding and account communication.
• To improve our website, content, and advertising.
• To meet legal obligations and protect against fraud or misuse.

Text messages (SMS)

If you give us your mobile number and check the consent box on one of our forms, we may send you text messages about your inquiry, appointment confirmations and reminders, and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for help. Consent to receive text messages is not a condition of any purchase. See our SMS Terms for full details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We do not sell your personal information. We share it only with service providers that help us run our business, such as our CRM and messaging platform, scheduling, email, website hosting, analytics, and advertising tools, and only as needed for them to provide those services to us. We may also disclose information if required by law or to protect our rights.

Cookies

We use cookies and similar technologies to understand how visitors use our site and to measure our advertising. You can block or delete cookies in your browser settings; some parts of the site may not work as intended without them.

How long we keep information

We keep your information for as long as needed to respond to you, provide our services, and meet legal and accounting requirements, then delete or anonymize it.

Your choices

• Unsubscribe from emails using the link in any email.
• Stop text messages by replying STOP.
• Ask us to access, correct, or delete your information by emailing support@brandcastl.com.

Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our services are intended for business owners and are not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

Contact us

Brandcastl, Worcester, Massachusetts. Email support@brandcastl.com or call (866) 596-1450.